The activity feed keeps you informed about all updates happening with a repair. Quickly access the pre-repair diagnostic form or even before/after photos of the device.
✓ Every test is saved to the ticket for simplicity
✓ Status updates change throughout the repair
✓ Tech notes before, during, and after the repair
✓ Customer notes to keep them updated during
Easily document a device pre-repair and post-repair allowing for transparency and documentation within the repair ticket.
We allow you to create, modify and adjust status labels to manage your workflow process when checking in a new device. Design what works for you!
We’ve all got them, repeat customers. When a customer returns with a device you’ve already repaired, you can easily pull up their repair history.
You can quickly browse by IMEI or the customer’s name to see their ticket history.